HSBC UK Bank Plc
Financial Ombudsman decision DRN-6281810 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Mrs S complains that HSBC UK Bank Plc trading as first direct applied a higher interest rate than she was verbally given over the phone by HSBC.Interest and rates
I do think First Direct has provided poor customer service on a number of occasions which has led to distress and inconvenience for Mrs S.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6281810.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.