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Revolut Limited

Financial Ombudsman decision DRN-6279788 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr A, via a representative, complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to an investment scam, resulting in the loss of £4,300 across two payments.APP scam refund refused

I’ve also carefully considered the vulnerability raised by Mr A’s representative. It’s explained that the pressure and manipulation applied by the scammer placed Mr A in a position of situational vulnerability, and that this should have been taken into account.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6279788.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.