New Wave Capital Limited

Financial Ombudsman decision DRN-6279739 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Wed Nov 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

He’d never requested the limit increase and didn’t think it was appropriate for E to be given this limit as the company had never actually traded.Irresponsible lending

In July 2025, the facility fell into arrears and New Wave agreed to breathing space until mid-September 2025.Treatment in financial difficulty

He’d also made New Wave aware he had vulnerabilities, but it hadn’t taken any steps to support him.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6279739.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.