Revolut Limited

Financial Ombudsman decision DRN-6277940 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£6,000redress stated in the decision

Wed May 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Miss P complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam.APP scam refund refused

She didn’t think her vulnerability at the time had been fully considered – with her mental health significantly affected which impacted her judgment and ability to recognise the warning signsSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6277940.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.