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Lloyds Bank PLC
Financial Ombudsman decision DRN-6277869 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr B also complains his credit file shows this account listed as a “credit account”.Credit file reporting
Mr B further complains Lloyds Bank didn’t handle his complaint correctly when it failed to provide him with his complaint documents and didn’t leave sufficient time for him to answer the phone when it called.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6277869.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.