Santander UK Plc
Financial Ombudsman decision DRN-6277217 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Jun 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
Santander have acknowledged it made a mistake whilst reviewing Mrs P’s complaint, and it sent her tax certificates for another customerComplaint handling
Santander UK Plc submitted incorrect accounts under her name to HMRCData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6277217.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.