Santander UK Plc
Financial Ombudsman decision DRN-6277196 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed May 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
Santander has separately offered Mrs T £150 in relation to how they handled her complaint.Complaint handling
Santander had treated Mrs T unfairly in how they had failed to communicate effectively with her, and they said that Santander should pay £100 to Mrs T by way of compensation for those failings.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6277196.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.