Barclays Bank UK PLC

Financial Ombudsman decision DRN-6276096 Upheld

Upheldoutcome, as published by the Ombudsman

£1,277redress stated in the decision

Thu May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr P complains about the actions taken by Barclays Bank UK PLC (“Barclays”) after he fell victim to a cryptocurrency scam.APP scam refund refused

He said that although Barclays had acknowledged his complaint and asked for further information, it had ignored his reply and asked for information again.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6276096.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.