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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-6276076 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NatWest’s customer service has been lacking. It gave Miss D wrong information telling her the recall couldn’t be seen on the system and then failed to give her contact details for the beneficiary until she asked for them.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6276076.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.