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Nationwide Building Society
Financial Ombudsman decision DRN-6275599 Not upheld
Not upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Wed May 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Miss A states she experienced issues logging into her online banking accountIdentity checks and access
They further complain about the way Nationwide handled their complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6275599.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.