JAJA FINANCE LTD
Financial Ombudsman decision DRN-6275491 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr H complains that JaJa Finance Ltd charged him interest at a time when he was experiencing financial difficulties.Treatment in financial difficulty
Mr H contacted Jaja on 30 December 2024 and advised them of his vulnerability.Support for vulnerable customers
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6275491.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.