Santander UK Plc
Financial Ombudsman decision DRN-6274756 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri May 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr U complains that Santander UK Plc (“Santander”) won’t reimburse him £1,026 that he lost when he fell victim to a scam.APP scam refund refused
I do agree that Santander could have been clearer about what would happen.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6274756.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.