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Vanquis Bank Limited
Financial Ombudsman decision DRN-6272998 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr M is unhappy that Vanquis Bank Limited (Vanquis) refused to allow him to change the payment due date on his credit card account. He is also unhappy his statement wasn’t able to be viewed, despite being notified it was available and that he received a paper statement he hadn’t requested.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6272998.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.