Starling Bank Limited

Financial Ombudsman decision DRN-6271052 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

She has since been diagnosed with ADHD. She complained to the bank requesting that the loan should be written off on the basis that her condition impacts focus, function and risk evaluation, making her financially vulnerable.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6271052.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.