MONZO BANK LIMITED
Financial Ombudsman decision DRN-6270595 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jun 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Mr W complains that Monzo Bank Limited lent to him irresponsibly during a period when he was using his Monzo account for transfers to his current account which were used for gambling.Irresponsible lending
Mr W has told this service that the borrowing was a sudden and extreme deviation from his normal account behaviour and that it occurred during a period of vulnerability and loss of control relating to gamblingSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6270595.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.