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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN-6270088 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

The complaint at hand here is principally that Kensington sought to take possession of Mr and Mrs D’s property unfairly after they had disputed its entitlement to do so, and that it threatened them with imminent eviction unless they made a substantial payment but it refused to confirm any agreed payment arrangement in writing.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6270088.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.