Barclays Bank UK PLC

Financial Ombudsman decision DRN-6269767 Upheld

Upheldoutcome, as published by the Ombudsman

£8,612redress stated in the decision

Thu Jul 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

I intend to keep my final decision relatively brief here and I’m very aware that I’ve summarised this complaint briefly, in less detail than has been provided, and in my own words. No discourtesy is intended by this. Instead, I’ve focussed on what I think is the heart of the matter here.APP scam refund refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6269767.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.