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Charter Court Financial Services Limited

Financial Ombudsman decision DRN-6268254 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

pay Mr I for the loss of interest between the rates of 4.42% gross, and 3.83% gross.Interest and rates

CSB provided Mr I with inconsistent information between its letter of 8 December and call on 15 December.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6268254.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.