Barclays Bank UK PLC

Financial Ombudsman decision DRN-6268113 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr T complains that Barclays Bank UK PLC trading as Barclaycard defaulted his credit card account earlier than he had been told it would.Treatment in financial difficulty

Barclaycard accepted that it hadn’t dealt with Mr T’s call on 12 December as well as it should have.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6268113.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.