Leeds Building Society

Financial Ombudsman decision DRN-6267089 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Bereavement and power of attorney

In the Ombudsman’s words

After completing the process, he found that neither he nor his father could use the online service.Identity checks and access

Mr C complains Leeds Building Society made it difficult for him and his son who holds Power of Attorney to manage his account when it removed online access when the Power of Attorney was registered with it.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6267089.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.