Telefonica UK Limited

Financial Ombudsman decision DRN-6264845 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mrs B has complained Telefonica UK Limited (trading as O2) mis-sold and mishandled a credit agreement linked to a tablet.Product mis-sold

I think it’s fair to say some of the communications issued by O2 were, at times, poor.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6264845.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.