Santander UK Plc
Financial Ombudsman decision DRN-6264077 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Jul 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr B complains that Santander UK Plc (“Santander”) committed a personal information data breach when issuing a final response to a complaint and that it failed to fulfil his Data Subject Access Request (DSAR) within the statutory timeframes set by the regulator and that there was missing information from it.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6264077.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.