HSBC UK Bank Plc
Financial Ombudsman decision DRN-6263276 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri May 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr S complains HSBC UK Bank Plc (HSBC) didn’t make him aware he’d opened two separate accounts. This resulted in him earning no interest on deposits made as these were made into a current account, not a savings account.Interest and rates
He further complains about the service received from HSBC, stating his complaint was handled poorly and he received conflicting information.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6263276.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.