Metro Bank PLC

Financial Ombudsman decision DRN-6263066 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jul 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

The estate of Mr B complains that Metro Bank PLC gave poor service and broke data protection rules when dealing with the notification of Mr B’s passing.Bereavement and power of attorney

I’m prepared to accept that the standard of service fell below what Metro would normally expect.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6263066.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.