Lloyds Bank PLC

Financial Ombudsman decision DRN-6262631 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

wrongly reported missed mortgage payments on their credit filesCredit file reporting

Lloyds’ poor communication about the debt recovery action it was taking in July 2024Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6262631.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.