Lloyds Bank PLC

Financial Ombudsman decision DRN-6261762 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr H complains Lloyds Bank plc applied an incorrect interest rate to his 1-year fixed bond of 3.9%Interest and rates

He further complains about the service received from Lloyds, stating he has lost trust and faith in its service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6261762.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.