Telefonica UK Limited

Financial Ombudsman decision DRN-6261607 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

remove all adverse information regarding this account from Mr T’s credit fileCredit file reporting

O2 did treat him unfairly by not following its process to allow him to return the new deviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6261607.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.