Santander UK Plc
Financial Ombudsman decision DRN-6261326 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Service failure
In the Ombudsman’s words
Miss K complains about the service she received from Santander UK Plc (“Santander”) when conducting its Know Your Customer (KYC) review.Identity checks and access
Miss K is unhappy Santander failed to inform her when the review was completed and that it incorrectly told her she was being investigated for fraud.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6261326.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.