Coutts & Company
Financial Ombudsman decision DRN-6259993 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Bereavement and power of attorney
In the Ombudsman’s words
Mr B said Mrs B was a vulnerable client and therefore thinks Coutts should have done more to safeguard her.Support for vulnerable customers
Mrs B’s representative, Mr B, explained he notified Coutts in early 2024 that he had concerns about a third-party attorney who held Lasting Power of Attorney (LPA) for Mrs B.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6259993.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.