Capital One (Europe) plc

Financial Ombudsman decision DRN-6259944 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

didn’t handle his complaint appropriatelyComplaint handling

asked Capital One to provide him with electronic copies of his statementsData and privacy

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6259944.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.