Metro Bank PLC

Financial Ombudsman decision DRN-6256064 Upheld

Upheldoutcome, as published by the Ombudsman

£18,499redress stated in the decision

Thu Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Ms J complains that Metro Bank Plc (Metro) won’t refund the money she lost when she fell victim to an investment scam.APP scam refund refused

Ms J was feeling vulnerable as she worried about job security.Support for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A), CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6256064.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.