Barclays Bank UK PLC

Financial Ombudsman decision DRN-6255570 Upheld

Upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Sat May 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

didn’t report an interest free plan as an arrangement on his credit file and instead reported it as missed paymentsCredit file reporting

it’s clear that Mr C is a vulnerable person who has spent a lot of time trying to resolve this matter over a period of several monthsSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6255570.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.