Barclays Bank UK PLC

Financial Ombudsman decision DRN-6253858 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Miss G complains about how Barclays Bank UK PLC treated her after she was informed of an error.Complaint handling

Miss G had made Barclays aware of a disability and that she was a vulnerable customer, ideally wanting Barclays to make adjustments to their response to her complaint.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6253858.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.