Barclays Bank UK PLC

Financial Ombudsman decision DRN-6253053 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Service failure

In the Ombudsman’s words

Mr J complains that Barclays Bank UK Plc didn’t do enough to prevent the loss he suffered when he was a victim of a scam.APP scam refund refused

I also don’t think our Investigators conclusion that there were some service failings by Barclays was unreasonable.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6253053.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.