Consents Online Limited

Financial Ombudsman decision DRN-6251452 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Apr 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Mr O experienced a series of customer service issues in getting Consents Online to answer his queries and, later, to respond satisfactorily to his complaint.Complaint handling

Mr O complains that Consents Online Limited has wrongly retained his data and about how it dealt with his request for this to be deleted.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6251452.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.