HSBC UK Bank Plc
Financial Ombudsman decision DRN-6251290 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
inconvenience caused by a cheque payment being delayed from her accountPayment delayed or failed
it wasn’t correct to tell Mr D that the cheque couldn’t be paid and that a new one would need to be issuedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6251290.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.