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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-6251085 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
declined a legitimate card transaction he had attemptedPayment delayed or failed
failed to provide a specific and comprehensible explanation for thisComplaint handling
Rules cited
Payment Services Regulations 2017, FCA DISP (Dispute Resolution)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6251085.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.