Telefonica UK Limited

Financial Ombudsman decision DRN-6248782 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Wed Jun 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

I’ve not seen anything which would lead me to conclude the new phone and linked credit agreement was mis-sold by O2.Product mis-sold

Miss S has raised concerns about O2’s records not providing an accurate summary of what was discussed during the many conversations she held with them.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6248782.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.