Santander UK Plc
Financial Ombudsman decision DRN-6247659 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mrs A complains that Santander UK Plc treated her unfairly as she was unable to view or manage her accountComplaint handling
Mrs A says that she has never received any letters regarding the loan, and is unable to see the details online, so has been unable to effectively manage the account.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6247659.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.