HSBC UK Bank Plc
Financial Ombudsman decision DRN-6247529 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Apr 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr B and Miss G complain about the way HSBC UK Bank Plc handled their application to port their mortgage.Product mis-sold
Unhappy, Mr B complained. HSBC considered the application as an exception, but the application wasn’t approved.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6247529.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.