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Starling Bank Limited
Financial Ombudsman decision DRN-6245359 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr P complains Starling Bank Limited treated him unfairly when it loaded a marker at Cifas.Credit file reporting
He also expressed concerns about the contradictory information he’d been given and the confusion and distress this had caused.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6245359.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.