LRUK (RETAIL) LIMITED

Financial Ombudsman decision DRN-6244827 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

They in accordance with the relevant guidance applied forbearance and consideration providing Miss M with several months “breathing space” where no payments were to be made.Treatment in financial difficulty

Miss M complains about what has happened. I understand she feels that LRUK had already decided on the outcome of her complaint as they referred to this service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6244827.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.