PRA Group (UK) Limited

Financial Ombudsman decision DRN-6242703 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

removing the account information would show an incomplete picture of his creditworthinessCredit file reporting

Mr A also raised a complaint with PRA, about the dela in providing him the requested documentation, and confusing communication telling him his account was on hold but then still sending him letters.Complaint handling

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6242703.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.