Revolut Limited

Financial Ombudsman decision DRN-6242391 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

This determined there had been a delay in Revolut initiating the payment recall and sending the wrong category code.Payment delayed or failed

Ms L was given incorrect advice, and I think Revolut should pay a further £75 to acknowledge the distress caused by this.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6242391.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.