Allied Irish Banks Plc

Financial Ombudsman decision DRN-6240857 Not upheld

Not upheldoutcome, as published by the Ombudsman

£32redress stated in the decision

Fri May 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

incorrectly cancelled a direct debit for his car insurance resulting in his wife driving uninsuredPayment delayed or failed

AIB initially took responsibility for the error by sending a letter to the insurer, but then later said the fault was due to how the insurer requested the payments.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6240857.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.