HSBC Bank plc

Financial Ombudsman decision DRN-6239263 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Jun 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

HSBC UK Bank Plc has declined to refund disputed transactions that were made from his account.APP scam refund refused

Mr C is unhappy with the service he received from HSBC. As well as other things, he says he feels he was interrogated and made to feel like a criminal.Complaint handling

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6239263.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.