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FIRST RESPONSE FINANCE LIMITED

Financial Ombudsman decision DRN-6238444 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Mr G complains that First Response Finance Limited (‘FRFL’) treated him unfairly when it entered into a motor finance agreement with him.Product mis-sold

I’ve noted what Mr G has said about undergoing therapy for problematic gambling at the time he entered into the agreement.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6238444.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.