Shawbrook Bank Limited

Financial Ombudsman decision DRN-6236987 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Calculate the loss of interest Mr D suffered by working out the difference between the interest rates he earned from his ISA held with H and what he should have received had it transferred to Shawbrook in a timely way.Interest and rates

Mr D complains about Shawbrook Bank Limited’s poor service, specifically, the incorrect information it gave to him in connection with a cash ISA (individual savings account) transfer request he made.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6236987.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.