Barclays Bank UK PLC

Financial Ombudsman decision DRN-6236796 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I agree with the investigator that this element of the complaint is about complaint handling.Complaint handling

Barclays acknowledged this in its final response letter dated 16 April 2025. It also applied benefit of the doubt in relation to Mr M’s statement of having been treated rudely by a member of staff and paid Mr M compensation totalling £250 for the distress and inconvenience caused.Service failure

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6236796.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.