Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-6232130 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

Mr H has complained that Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance (‘Novuna’) hasn’t paid a claim he made under section 75 of the Consumer Credit Act 1974 (‘CCA’). And he says his creditor-debtor relationship with Novuna was unfair to him under section 140A of the CCA.Product mis-sold

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook), FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6232130.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.